New private patients welcome at Hoddesdon Dental Surgery
Welcome all new patients - we would like to make your first visit to the practice as comfortable as possible.
Please note, due spaces available we are only accepting children for NHS treatment at this time.
Your first appointment
At your first appointment there will be an opportunity to discuss your personal dental needs and concerns. We will happily answer any questions you have.
Our philosophy is to ensure that all patients are fully informed about the treatment options available and understand any advised procedures.
New patient exams
A comprehensive exam and treatment plan
Examination: Each tooth will be checked for signs of dental disease such as tooth decay or gum disease.
Mouth cancer: We will carry out a free mouth cancer screening
X-rays: Any relevant small x-rays that may be needed to aid in complete diagnosis.
Treatment options: Discussion of findings and the treatment options available. This will include the viewing of specific sites using an intra-oral camera and the relevant x-rays.
Treatment costs: An estimate of treatment costs will be discussed along with payment options and an idea of timescales.
Treatment plan: A written treatment plan estimate will be provided. You will then be able to return to reception where you can arrange a convenient time for your next appointment.
If the treatment required is of a complex nature, it may be necessary to organise a subsequent appointment to discuss the findings and potential treatment options.
Please note our practice policy on the provision of dental treatment.
Expectations
Our practice policy aims to provide dental care of a consistently high quality for all our patients.
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Our aim is to guide you on the most effective ways of preventing and controlling dental disease for you and your family.
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With your co-operation we aim to improve your smile while maintaining your ability to eat with efficiency and comfort.
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We will carry out diagnostic procedures to gather all relevant information where possible.
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In proposing treatment we will take into account your wishes. We will explain options where appropriate and costs so that you can make an informed choice. We will always explain to you what we are doing.
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We will remember that treatment needs are for the future as well as the present emphasizing the importance of good long term prognosis.
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We will do all we can to look after your health. We will ask you about your general health and about any medicines being taken. This helps us to treat your safely. We keep all information about you confidential.
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We use disposable items where possible and maintain high levels of patient protection through strict sterilisation procedures to ensure your safety at all times.
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We operate in house complaints procedure in case you are dissatisfied with our service in any way.
We require at least 48 hours notice if you need to cancel or change an appointment, as this time slot can be offered to another patient. If you miss two appointments, or give less than 48 hours notice to cancel an appointment on two occasions (short notice cancellation), or miss one appointment and short notice cancel another appointment, we may not be able to complete your treatment or offer you NHS services in the future. A charge may be made based on the length of the booked appointment time. In the case of hygiene appointments a full charge will be made for the missed appointment.
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Please follow your dentist's advice to prevent tooth decay and gum disease.
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Please treat our staff with courtesy and respect.
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Please pay your bill promptly.
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We recommend that you check your entitlement when claiming help with the cost of NHS treatment as incorrect claiming may result in a fine being issued to you by NHS. Checking your entitlement is your responsibility.
