We strive to provide a prompt, high quality dental service and will try to offer you an appointment as soon as possible at a time convenient to you.
Disabilities: We endeavour to see all patients and our practice has been designed so that patients with disabilities can access care. If you have any disability that you think we need to know about then please call us before your appointment.
We will do our best to put suitable arrangements in place to accommodate your needs.
Violent patients: Patients who are violent or abusive to practice personnel, other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.
Failed appointments: To enable us to continue to provide a prompt and high quality dental service, we ask all our patients to keep their appointments. Failed appointments or short-notice cancellations (i.e within 48 hours of the appointment time) deprive other patients of an opportunity to be seen.
They also considerably increase our operating costs.
Failed appointments will be regarded as an indication from the patient to abandon that course of treatment.
A standard appointment has a duration of 15 minutes. A 30 minute appointment is therefore the equivalent of two standard appointments. If you fail two standard appointments then you will not be seen as an NHS patient.
You may be seen again at this practice as a private patient but only on the condition that you pay a £50 deposit before commencement of your treatment.
Short notice cancellations may result in the termination of your proposed treatment at this practice without further notice.
If you cancel two appointments at short notice then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on the condition that you pay a £65 deposit before commencement of your treatment.
NHS treatments not undertaken within two months will be regarded as an indication by the patient to abandon that course of treatment. Treatment plans are based on the initial examination.
A new course of treatment may involve additional statutory NHS charges. Your dentist will also determine whether he/she will be able to provide the treatment on the NHS or on a private basis.
Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority for NHS treatments.
However, if you have regular check-ups at recommended intervals, then we will be able to continue seeing you on the NHS.
Please note that we send an e-mail/letter reminder for check-ups for courtesy. Failure to attend within a reasonable amount of time from your recommended interval will mean that the allocated NHS budget will have been offered to a new patient and your re-acceptance at this practice may only be available on a private basis.
A charge may be made for any failed or short-notice cancellations, based on the length of the appointment time booked. The practice will also take a deposit before starting future treatments.
Please note hygienist appointments are only provided on a private basis. You may require more than one session (30 min) and each session will be chargeable at the normal session rate.
For any failed or short notice cancellations a full charge may be made. The practice will take a deposit towards future treatments.
Our policy is to collect the full NHS charge for the appropriate band at the first appointment and for private treatments to collect the charge for the appointment and half the cost of the next appointment.
We will, of course, take any special circumstances in to account.
Please complete the form below and we will endeavour to get back to you as soon as possible.