Expectations

Coronavirus COVID-19 Update

Following Government guidelines, the surgery has now reopened. We are initially prioritising those with the most urgent dental needs, with a view to resume routine dental care as soon as we can.

We are seeing patients by appointment only, please continue to call us for advice and support.

 

Although our practice has reopened please note it will not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and personal protection equipment ( PPE ) available. It will take some time before services return to what you previously experienced as normal. Please be patient with us while we work towards resuming normal dental services in a safe environment.

 

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

 

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  •  
  • We have hand sanitiser that we will ask you to use when you enter the practice.
  •  
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult  to clean and disinfect
  •  
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

 

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

 

How you can help:

  • Please do not arrive without an appointment
  •  
  • Please do not arrive early to the practice. Once you have arrived, please call the practice by phone      on 01992 462 043 and check in with reception. You should then wait outside the practice until called in by a nurse.
  •  
  • Please limit the number of things you bring with you to your appointment. ONLY bring  necessary items.
  •  
  • Please bring your own pen to sign any consent forms
  •  
  • We may ask you to complete your medical history form at home and bring it in at your appointment. Please ensure all parts are completed and all medications are recorded on this form
  •  
  • With the exception of children and patients with carers, patients should come alone
  •  
  • Only one consenting adult will be able to escort a child.
  •  
  • A face covering must be worn by anyone escorting a child or vulnerable adult into the building. This cannot be provided by the practice due to PPE shortages. All our PPE will be needed to treat our patients and protect staff and patients.
  •  
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  •  
  • Payment should be made by card where possible and we will sometimes request this over the phone. If cash payment is to be made, please make sure you bring the cash in a plastic bag. Staff will not shake your hand
  •  
  • If you show symptoms following appointment booking, you should contact the practice by phone for advise

 

The welfare of our staff and patients is extremely important to us moving into this next stage in providing your dental care.

We look forward to welcoming everyone back

 

The Team at Hoddesdon Dental Surgery

 

What you can expect from us:

  • Our practice policy aims to provide dental care of a consistently high quality for all our patients.
  • Our aim is to guide you on the most effective ways of preventing and controlling dental disease for you and your family.
  • With your co-operation we aim to improve your smile while maintaining your ability to eat with efficiency and comfort.
  • We will carry out diagnostic procedures to gather all relevant information where possible.
  • In proposing treatment we will take into account your wishes. We will explain options where appropriate and costs so that you can make an informed choice. We will always explain to you what we are doing.
  • We will remember that treatment needs are for the future as well as the present emphasizing the importance of good long term prognosis.
  • We will do all we can to look after your health. We will ask you about your general health and about any medicines being taken. This helps us to treat your safely. We keep all information about you confidential.
  • We use disposable items where possible and maintain high levels of patient protection through strict sterilisation procedures to ensure your safety at all times.
  • We operate in house complaints procedure in case you are dissatisfied with our service in any way.

What we expect from you:

  • give at least 48 hours notice if you have to cancel or change an appointment, as this appointment can be offered to another patient. If you miss more than two appointments or give less than 48 hours notice on more than two occasions, we may not be able to complete your treatment or offer you NHS services in the future. A charge may be made based on the length of the booked appointment time. For Hygienist appointment a full appointment charge will be made.
  • follow your dentist's advice to prevent tooth decay and gum disease.
  • pay your bill promptly.
  • bring proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked.
  • treat our staff with courtesy and respect.