Expectations

Coronavirus COVID-19 Update

The Chief Dental Officer (CDO MARCH 2020) has released a statement :

ALL DENTAL PRACTICES IN THE UK HAVE BEEN ORDERED TO:

  • Cease all care of anyone who is classed as non urgent and stop all procedures that generate aerosols.
  • Dental Practices - the staff are at high risk of contracting the virus from the public and should only offer a dental service if they have the resources and the PPE.

At Hoddesdon Dental Surgery, until further notice, we will be stopping ALL Dental Care - from WEDNESDAY THIS WEEK (25th March 2020).

We strongly advise patients to avoid seeking dental assistance until the virus has been controlled and practice self isolation for their own and others safety.

IF YOU HAVE ANY OF THE FOLLOWING FOR EXAMPLE : then wait until the dental practice reopens :

Routine care such as a dental check up and hygiene treatment 

Fillings and other treatments that are not urgent .

  • Mild or moderate pain: that is, pain not associated with an urgent care condition and that responds to pain-relief measures
  • Minor dental trauma
  • Post-extraction bleeding that the patient is able to control using self-help measures
  • Loose or displaced crowns, bridges or veneers
  • Fractured or loose-fitting dentures and other appliances
  • Fractured posts
  • Fractured, loose or displaced fillings
  • Treatments normally associated with routine dental care
  • Bleeding gums
  • ORTHODONTICS/ INVISALIGN OR COSMETIC OR IMPLANT WORK

WHAT IS CLASSED AS A DENTAL EMERGENCY?

Dental emergencies include:

  • Trauma including facial/oral laceration and/or dentoalveolar injuries, for example avulsion of a permanent tooth
  • Oro-facial swelling that is significant and worsening
  • Post-extraction bleeding that the patient is not able to control with local measures
  • Dental conditions that have resulted in acute systemic illness or raised temperature as a result of dental infection
  • Severe trismus
  • Oro-dental conditions that are likely to exacerbate systemic medical conditions such as diabetes (that is lead to acute decompensation of medical conditions such as diabetes)

PLEASE NOTE – YOU WlLL NOT BE SEEN BY THE EMERGENCY DENTAL SERVICE OR BY OUR DENTAL STAFF AT HODDESDON DENTAL SURGERY IF YOU DO NOT FALL INTO THESE CATEGORIES.

WHAT TO DO IF YOU DO FALL INTO A DENTAL EMERGENCY CATEGORY THAT CAN NOT WAIT : 

  • Contact the practice on 01992 462 043

We are running a phone triage system and will have to filter those that we can and cannot see.

  • Contact NHS 111 services if you cannot wait for the practice to get back to you.

(it may take upto 48 hours for us to get back to you as we will be dealing with other emergencies)

NO HIGH RISK PATIENT WILL BE SEEN AT HODDESDON DENTAL SURGERY: 

  • All high risk or infected patients can find out the local high risk dental centre by calling NHS 111 (where special facilities have been set up)

What you can expect from us:

  • Our practice policy aims to provide dental care of a consistently high quality for all our patients.
  • Our aim is to guide you on the most effective ways of preventing and controlling dental disease for you and your family.
  • With your co-operation we aim to improve your smile while maintaining your ability to eat with efficiency and comfort.
  • We will carry out diagnostic procedures to gather all relevant information where possible.
  • In proposing treatment we will take into account your wishes. We will explain options where appropriate and costs so that you can make an informed choice. We will always explain to you what we are doing.
  • We will remember that treatment needs are for the future as well as the present emphasizing the importance of good long term prognosis.
  • We will do all we can to look after your health. We will ask you about your general health and about any medicines being taken. This helps us to treat your safely. We keep all information about you confidential.
  • We use disposable items where possible and maintain high levels of patient protection through strict sterilisation procedures to ensure your safety at all times.
  • We operate in house complaints procedure in case you are dissatisfied with our service in any way.

What we expect from you:

  • give at least 48 hours notice if you have to cancel or change an appointment, as this appointment can be offered to another patient. If you miss more than two appointments or give less than 48 hours notice on more than two occasions, we may not be able to complete your treatment or offer you NHS services in the future. A charge may be made based on the length of the booked appointment time. For Hygienist appointment a full appointment charge will be made.
  • follow your dentist's advice to prevent tooth decay and gum disease.
  • pay your bill promptly.
  • bring proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked.
  • treat our staff with courtesy and respect.