Appointments

Coronavirus COVID-19 Update

The Chief Dental Officer (CDO MARCH 2020) has released a statement :

ALL DENTAL PRACTICES IN THE UK HAVE BEEN ORDERED TO:

  • Cease all care of anyone who is classed as non urgent and stop all procedures that generate aerosols.
  • Dental Practices - the staff are at high risk of contracting the virus from the public and should only offer a dental service if they have the resources and the PPE.

At Hoddesdon Dental Surgery, until further notice, we will be stopping ALL Dental Care - from WEDNESDAY THIS WEEK (25th March 2020).

We strongly advise patients to avoid seeking dental assistance until the virus has been controlled and practice self isolation for their own and others safety.

IF YOU HAVE ANY OF THE FOLLOWING FOR EXAMPLE : then wait until the dental practice reopens :

Routine care such as a dental check up and hygiene treatment 

Fillings and other treatments that are not urgent .

  • Mild or moderate pain: that is, pain not associated with an urgent care condition and that responds to pain-relief measures
  • Minor dental trauma
  • Post-extraction bleeding that the patient is able to control using self-help measures
  • Loose or displaced crowns, bridges or veneers
  • Fractured or loose-fitting dentures and other appliances
  • Fractured posts
  • Fractured, loose or displaced fillings
  • Treatments normally associated with routine dental care
  • Bleeding gums
  • ORTHODONTICS/ INVISALIGN OR COSMETIC OR IMPLANT WORK

WHAT IS CLASSED AS A DENTAL EMERGENCY?

Dental emergencies include:

  • Trauma including facial/oral laceration and/or dentoalveolar injuries, for example avulsion of a permanent tooth
  • Oro-facial swelling that is significant and worsening
  • Post-extraction bleeding that the patient is not able to control with local measures
  • Dental conditions that have resulted in acute systemic illness or raised temperature as a result of dental infection
  • Severe trismus
  • Oro-dental conditions that are likely to exacerbate systemic medical conditions such as diabetes (that is lead to acute decompensation of medical conditions such as diabetes)

PLEASE NOTE – YOU WlLL NOT BE SEEN BY THE EMERGENCY DENTAL SERVICE OR BY OUR DENTAL STAFF AT HODDESDON DENTAL SURGERY IF YOU DO NOT FALL INTO THESE CATEGORIES.

WHAT TO DO IF YOU DO FALL INTO A DENTAL EMERGENCY CATEGORY THAT CAN NOT WAIT : 

  • Contact the practice on 01992 462 043

We are running a phone triage system and will have to filter those that we can and cannot see.

  • Contact NHS 111 services if you cannot wait for the practice to get back to you.

(it may take upto 48 hours for us to get back to you as we will be dealing with other emergencies)

NO HIGH RISK PATIENT WILL BE SEEN AT HODDESDON DENTAL SURGERY: 

  • All high risk or infected patients can find out the local high risk dental centre by calling NHS 111 (where special facilities have been set up)

We will try to offer you an appointment as soon as possible at a time convenient to you. We aim to provide a prompt and high quality dental service.

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Patients who are violent or abusive to practice personnel, other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

To enable us to continue to provide a prompt and high quality dental service, we invite you to keep your appointments. Failed appointments or short notice cancelations (i.e within 48 hours of appointment time) deprive other patients of appointments slots. It also considerably increase our operating costs.

Failed Appointments - Will be regarded as an indication by the patient to abandon that course of treatment.

A standard appointment is of 15 minutes duration. A 30 minute appointment is therefore two standard appointments. If you fail two standard appointments then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on condition that you pay a £50 deposit before commencement of your treatment.

Short Notice Cancellations - may result in the termination of your proposed treatment at this practice without further notice.

If you short notice cancel two appointments then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on condition that you pay a £50 deposit before commencement of your treatment.

NHS Treatments - not undertaken within two months, will be regarded as an indication by the patient to abandon that course of treatment. Treatment plans are based on initial examination. A new course of treatment may involve additional statutory NHS charges. You dentist will also determine whether he/she will be able to provide the treatment on the NHS as you have not completed that course of treatment or will offer you the treatment on a private basis.

Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority to NHS treatments. However, please note that regular check-ups at recommended intervals will ensure that we are able to continue seeing you on the NHS.

Please note we do send e-mail/letter reminder for check-ups. Failure to attend within a reasonable amount of time from your recommended interval will mean that the allocated NHS budget will have been offered to a new patient and your re-acceptance at this practice may only be available on a Private Basis.

Private Treatments - For any Failed or Short Notice Cancellations a charge may be made, based on the length of the booked appointment time. The practice will take a deposit towards future treatments.

Hygienist Treatments - Please note hygienist appointments are only provided on a private basis. You may require more than one session (30 min) and each session will be chargeable at the normal session rate. For any Failed or Short Notice Cancellations a full charge may be made. The practice will take a deposit towards future treatments.

We will of course take any special circumstances into account.