Appointments

Coronavirus COVID-19 Update

Following Government guidelines, the surgery has now reopened. We are initially prioritising those with the most urgent dental needs, with a view to resume routine dental care as soon as we can.

We are seeing patients by appointment only, please continue to call us for advice and support.

 

Although our practice has reopened please note it will not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and personal protection equipment ( PPE ) available. It will take some time before services return to what you previously experienced as normal. Please be patient with us while we work towards resuming normal dental services in a safe environment.

 

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

 

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  •  
  • We have hand sanitiser that we will ask you to use when you enter the practice.
  •  
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult  to clean and disinfect
  •  
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

 

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

 

How you can help:

  • Please do not arrive without an appointment
  •  
  • Please do not arrive early to the practice. Once you have arrived, please call the practice by phone      on 01992 462 043 and check in with reception. You should then wait outside the practice until called in by a nurse.
  •  
  • Please limit the number of things you bring with you to your appointment. ONLY bring  necessary items.
  •  
  • Please bring your own pen to sign any consent forms
  •  
  • We may ask you to complete your medical history form at home and bring it in at your appointment. Please ensure all parts are completed and all medications are recorded on this form
  •  
  • With the exception of children and patients with carers, patients should come alone
  •  
  • Only one consenting adult will be able to escort a child.
  •  
  • A face covering must be worn by anyone escorting a child or vulnerable adult into the building. This cannot be provided by the practice due to PPE shortages. All our PPE will be needed to treat our patients and protect staff and patients.
  •  
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  •  
  • Payment should be made by card where possible and we will sometimes request this over the phone. If cash payment is to be made, please make sure you bring the cash in a plastic bag. Staff will not shake your hand
  •  
  • If you show symptoms following appointment booking, you should contact the practice by phone for advise

 

The welfare of our staff and patients is extremely important to us moving into this next stage in providing your dental care.

We look forward to welcoming everyone back

 

The Team at Hoddesdon Dental Surgery

 

We will try to offer you an appointment as soon as possible at a time convenient to you. We aim to provide a prompt and high quality dental service.

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Patients who are violent or abusive to practice personnel, other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

To enable us to continue to provide a prompt and high quality dental service, we invite you to keep your appointments. Failed appointments or short notice cancelations (i.e within 48 hours of appointment time) deprive other patients of appointments slots. It also considerably increase our operating costs.

Failed Appointments - Will be regarded as an indication by the patient to abandon that course of treatment.

A standard appointment is of 15 minutes duration. A 30 minute appointment is therefore two standard appointments. If you fail two standard appointments then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on condition that you pay a £50 deposit before commencement of your treatment.

Short Notice Cancellations - may result in the termination of your proposed treatment at this practice without further notice.

If you short notice cancel two appointments then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on condition that you pay a £50 deposit before commencement of your treatment.

NHS Treatments - not undertaken within two months, will be regarded as an indication by the patient to abandon that course of treatment. Treatment plans are based on initial examination. A new course of treatment may involve additional statutory NHS charges. You dentist will also determine whether he/she will be able to provide the treatment on the NHS as you have not completed that course of treatment or will offer you the treatment on a private basis.

Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority to NHS treatments. However, please note that regular check-ups at recommended intervals will ensure that we are able to continue seeing you on the NHS.

Please note we do send e-mail/letter reminder for check-ups. Failure to attend within a reasonable amount of time from your recommended interval will mean that the allocated NHS budget will have been offered to a new patient and your re-acceptance at this practice may only be available on a Private Basis.

Private Treatments - For any Failed or Short Notice Cancellations a charge may be made, based on the length of the booked appointment time. The practice will take a deposit towards future treatments.

Hygienist Treatments - Please note hygienist appointments are only provided on a private basis. You may require more than one session (30 min) and each session will be chargeable at the normal session rate. For any Failed or Short Notice Cancellations a full charge may be made. The practice will take a deposit towards future treatments.

We will of course take any special circumstances into account.